Privacy Policy

Last updated: 5 July 2026

Digifox respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

This policy applies when you:

  • visit the Digifox website or one of our demo websites;
  • contact us through a website form;
  • submit a Facebook or Instagram Instant Form;
  • contact us through Messenger, Instagram or WhatsApp;
  • request a demo, coupon code, quote or walkthrough;
  • become a Digifox customer; or
  • otherwise communicate with us.

1. Who We Are

Digifox provides a simple modular website builder that allows businesses to build, manage and update their own websites.

Customers can build and update their own websites using the Digifox platform. If requested, customers may also provide their own content and images for us to add to their website and optimise on their behalf.

For the purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Digifox is responsible for the personal information described in this Privacy Policy.

Business location:
Somerset West, Western Cape, South Africa

Privacy enquiries:
YOUR EMAIL ADDRESS

WhatsApp:
+27 72 583 7302

2. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • your full name;
  • email address;
  • phone or WhatsApp number;
  • business name;
  • business website address;
  • city, town or area where your business is based;
  • the type of business you operate;
  • information about the website or service you are interested in;
  • your questions, messages and correspondence with us;
  • information you submit through Facebook or Instagram forms;
  • website content, text, images and files that you provide to us;
  • billing and payment-related information where applicable;
  • technical information about how you use our website, such as browser, device and website activity; and
  • any other information you voluntarily provide to us.

3. Information Collected Through Facebook and Instagram Lead Forms

We may use advertising services provided by Meta, including Facebook and Instagram Instant Forms.

When you submit one of these forms, we may receive information such as:

  • your name;
  • email address;
  • phone number;
  • business website;
  • city or area;
  • business type;
  • your answers to questions in the form; and
  • information about what you are interested in or would like to do next.

Some information may be pre-filled by Facebook or Instagram based on information associated with your account. You should review this information before submitting the form.

We use information submitted through these forms to:

  • provide the demo, coupon code or information you requested;
  • respond to your enquiry;
  • understand your business and website requirements;
  • contact you about your enquiry;
  • offer assistance or answer questions; and
  • follow up about relevant Digifox products or services.

4. Messenger, Instagram and WhatsApp Communications

If you choose to communicate with us through Messenger, Instagram or WhatsApp, we may receive and process information associated with that conversation.

This may include your:

  • name or profile name;
  • phone number;
  • profile information made available through the relevant platform;
  • messages and questions;
  • files or images you send to us; and
  • information about your business or website requirements.

Where you submit an Instant Form and agree to receive messages, a conversation may be opened through Messenger or Instagram so that we can assist with your enquiry.

You may also choose to continue a conversation with us through WhatsApp.

5. How We Use Your Personal Information

We may use your personal information to:

  • respond to enquiries and requests;
  • provide access to demos and special offers;
  • provide coupon codes and information about promotions;
  • arrange demonstrations or walkthroughs;
  • provide and manage Digifox services;
  • create and manage customer accounts;
  • provide customer support;
  • help customers use the Digifox website builder;
  • add customer-supplied content to a website when requested;
  • optimise customer-supplied images when requested;
  • process orders and payments;
  • send service-related communications;
  • follow up on genuine sales enquiries;
  • improve our website, advertising and services;
  • measure the performance of our website and advertising campaigns;
  • prevent fraud, misuse or security threats; and
  • comply with legal and regulatory obligations.

6. Our Reasons for Processing Personal Information

We process personal information only where we have an appropriate reason to do so. Depending on the circumstances, this may include:

  • you have voluntarily provided the information for a specific purpose;
  • the information is necessary to respond to your request or enquiry;
  • the information is necessary to provide a product or service;
  • the processing is necessary to perform or prepare for an agreement with you;
  • we have a legitimate business interest that does not unfairly infringe your privacy; or
  • the processing is required by law.

7. Marketing and Follow-Up Communications

If you submit an enquiry, request a demo, request a coupon code or otherwise ask for information about Digifox, we may contact you in connection with that request.

This may include following up by:

  • email;
  • telephone;
  • WhatsApp;
  • Messenger; or
  • Instagram.

We will not treat a single enquiry as unlimited permission to send unrelated marketing communications indefinitely.

Where consent is required for ongoing direct marketing, we will seek it where appropriate.

You may ask us to stop sending marketing communications at any time by replying to the message, using an unsubscribe option where available, or contacting us directly.

8. Website Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our websites and how our advertising campaigns perform.

These services may collect information such as:

  • pages visited;
  • links or buttons clicked;
  • approximate location;
  • browser and device type;
  • referring website;
  • date and time of visits; and
  • interactions with advertising campaigns.

We may use services provided by third parties such as Meta and Google for analytics, advertising measurement and campaign performance.

These service providers may process information in accordance with their own privacy policies and terms.

9. Cookies and Similar Technologies

Our websites may use cookies and similar technologies.

Cookies may be used to:

  • make websites function correctly;
  • remember preferences;
  • understand website usage;
  • measure traffic and performance;
  • identify technical problems; and
  • measure the effectiveness of advertising.

You can usually control or delete cookies through your browser settings. Disabling some cookies may affect how certain parts of a website function.

10. Customer Website Content

Digifox is designed to allow customers to build and update their own websites.

If you provide content, text, images, logos or other materials for us to add or optimise on your behalf, we will use those materials only for purposes reasonably connected with providing the requested service.

You remain responsible for ensuring that you have the right to use any content, images, trademarks or other materials that you provide to us.

11. Sharing Your Personal Information

We do not sell your personal information.

We may share limited personal information with trusted service providers where necessary to operate our business and provide our services. These may include providers of:

  • website hosting and infrastructure;
  • email services;
  • website analytics;
  • advertising platforms;
  • Facebook, Instagram, Messenger and WhatsApp services;
  • payment processing;
  • cloud storage;
  • customer support tools; and
  • professional or technical services.

We may also disclose information where required by law, regulation, court order or lawful request from a competent authority.

12. International Processing

Some of the service providers we use may store or process information outside South Africa.

Where personal information is transferred or processed internationally, we take reasonable steps to use service providers and arrangements that provide appropriate protection for personal information.

13. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

The retention period may depend on factors such as:

  • whether you are a current customer;
  • whether an enquiry or conversation is still active;
  • whether the information is needed to provide support;
  • accounting, tax or contractual requirements;
  • security and fraud-prevention requirements; and
  • applicable legal obligations.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

14. Security

We take reasonable technical and organisational steps to protect personal information against:

  • loss;
  • misuse;
  • unauthorised access;
  • unauthorised disclosure;
  • alteration; and
  • destruction.

However, no website, online service or method of electronic communication can be guaranteed to be completely secure.

15. Your Rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you;
  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of information where appropriate;
  • object to certain processing;
  • withdraw consent where processing is based on consent; and
  • ask us to stop sending direct marketing communications.

To exercise any of these rights, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before providing access to, changing or deleting personal information.

16. Complaints

If you have a concern about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the South African Information Regulator.

Information Regulator South Africa
Website: inforegulator.org.za

17. Children’s Privacy

Digifox services are intended for businesses and are not directed at children.

We do not knowingly collect personal information from children through our business enquiry forms or advertising campaigns.

18. Third-Party Links

Our websites may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on this page together with the date it was last updated.

20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, contact:

Digifox
Somerset West, Western Cape, South Africa
Email: hello@digifox.media
WhatsApp: +27 72 583 7302